Frequently Asked Questions
Shipping
The shipping is available worldwide.
The shipping cost for the statues is 25€.
You will be provided with a tracking number.
I cannot control what happens after the package exists my country. Normally it takes no longer than 2 weeks to arrive.
If you have any problem with your package, I’m here to help you.
If the package arrived broken, I need photos to claim the issue to my post office. I will replace your order with a new one for free or the spare parts broken in the trip. I might ask you to return the broken statue so I can fix it and find a new home for it. As it takes me so long to create, I prefer make the effort to give it to someone else.
For replacing a broken order I will need the same amount of time to create a new one as the previous one. Be patient please. You can contact me as many times you want but have in mind I need to make a brand new one from the first step.
Before Shipping
Once your order is ready to be send or in the week for the Quality Assurance, I will put in contact with you to check again if the shipping address is correct/has changed.
If everything is correct, we are good to go, and I will send your statue as soon as I finish the last corrections, assembly and packaging.
Don’t hesistate to contact me if you are unsure or you moved recently. This commissions takes time and is not the first time someone has moved since the order has placed. This double-check is to be sure your order dont get lost in the mail.
If you don’t answer my mail, don’t worry!
I won’t resell your order, I won’t send it anywere. Your order will be with me until the confirmation.
Check your spam or send me a message and I will help you.
Cancellations and refunds
Before starting a statue from the shop, there is no problem to cancel and order. I will send you a complete refund.
I don’t start the batches of orders inmediately the purchase is made as I’m following a queue and I finish the previous orders and comissions before starting news.
But once you have placed an order, I can guarantee your priority on the list and you will be on my mind until the statue is received.
If for any reason you need to cancel the order or you need a refund, feel free to contact me.
Once the cancellation is processed, if your statue is work in progress, I will assign it to the next customer in the list.
If you have cancelled because you meant to purchase a different statue or you were confused but you actually want to purchase another one in the moment, don’t worry. You can contact me through email and I will help you.
The package has arrived safely but one/some of the pieces are missing/wrong
If I have made a mistake and in example, in a not painted kit I have sent you 2 right hands, contact me. I will send you for free the spare part you need.
Do I give/sell/share the Connor stls or digital files?
NO
General disclaimer on custom comissions
I reserve the right to reject a comission if I dont have any more time on my schedule or the project is not compatible with my interest or style.
Comissions are highly energy and time consuming and I prefer to be invested in projects I’m really passionated about.
That doesn’t mean that I will not make your project but I want to hear about it from you before confirming the comission.
Contact me before hiring a comission to discuss the details.
Other DBH Characters (Hank, Gavin Reed, Kara, Markus…)
Making a complete new character might take at least half a year of work. I’m open to do it if enough people shows interest.
As I receive many orders from panted statues and other comissions, making those characters is not my priority right now.
Feel free to contact me and send me a proposal for the project if you are really interested.
NSFW
I accept NSFW comissions but ONLY for 100% fictional characters, not for characters based on real people.
Rights
I don’t have the rights for the fanart statues. That’s why are fanart and sculpted from scratch.
I don’t receive and have received the high poly meshes (the originals) from any game studio.
For the comissions, you can send me any files you have in your posession to speed up the process and/or make the comission cheaper.
*Have in mind that game meshes are optimized for real time rendering and doesn’t have the high detail reliefs needed to bring life to a printed statue. So those details and some other pieces must be modelled and sculped no matter what.
When my order will arrive? 😯
The delivery time for a statue is between 6 months and a year depending when the purchase has been made.
If your purchase was placed between may and december, it will be finished and delivered no further than January (end December).
If your purchasse was placed between January and may, it will be finished and delivered no further than July (end June).
For tiny products like the plates, or unpainted kits, the delivery time might be quicker.
If is the delivery time and I still haven’t contact you, you can reach me. Probably I was busier than expected but your order is about to be ready. Contact me and I will update you and send you pictures of the progress.
I do the statues in batches of 4-6 at a time.
This is not my main source of income, but a service I offer after my morning job. So I cannot spent full time on it and I also need some time to rest.
I appreciate very very much your patience.
Every statue is unique and every customer has a special place in my heart and a well marked place on my calendar. I remember you 😉
How much time takes the package to arrive from the shipping date?
Normally, the package takes 2 weeks to arrive.
There is some countries that took longer.
In Europe takes about a week and 2 weeks for the USA and Asia.
*I will contact you on the day the package is delivered in the post office to send you the tracking number.
Do you send worldwide?
Yes.
As long as the post office don’t prevent me to commit the shipping (ie. in COVID some countries were closed).
Can I make a suggestion?
Yes, of course!!
Would you like your statue is painted with specific paints? Other colours? Would you like a connor with the gun and also the coin? A different face expression?
Many of the variants I have available are suggestions of my customers. And I included the modification in the prize (for free).
If you want something very complex, then, we can speak about the extra cost.
What does it mean Non-processed
The statues that can be purchased non processed are thought for makers that already have a pipeline for working with 3d resin printed pieces.
This type of customer is not so interested on my services of processing and cleaning the pieces as is an amount of money they can save and/or they want to process the pieces in an specific way.
In this modality, I take the pieces directly from the printers, I wash them on Isopropylic alcohol and I send the pieces without removing supports and without curing.
The customer might need to do the work of polishing, cleaning, curing, fixing imperfections and priming.
This option gives the customer the freedom in the pipeline, but notice that working with uncured resin pieces might cause allergic reactions to the skin and needs to be treated with safety.
If you are not familiar with the process, i suggest you to not purchase this option. Is for your safety.